Anonymous Identity Limits User Understanding

Anonymity in Web3, while valuable, presents a significant challenge for DeFi protocols: understanding user needs and identifying high-quality participants. Without clear user profiles, it’s difficult to reward long-term contributors through retroactive incentives, airdrops, or ecosystem campaigns. If done wrong, such efforts attract users focused solely on short-term gains. However, the open-data nature of Web3 provides an opportunity by analyzing onchain behaviors.

Indifferent Experiences for User Onboarding

Another pressing issue lies in user onboarding. Financial literacy varies widely, especially in regions like Southeast Asia, where around 70% of the population remains underbanked or unbanked. Despite growing fintech and DeFi innovations, only 0.065% of individuals in the region have interacted with DeFi platforms. This highlights the need for systems that can offer tailored support based on varying levels of financial literacy.

Introducing Suite

Suite is an AI-powered customer success engine designed to make DeFi more personalized and data-driven.

• AI-Powered Chat Widget (Buster):
  A context-aware onboarding assistant for end-users interacting with a DeFi app. By retrieving onchain data, Buster provides portfolio analysis and recommends relevant in-app actions, helping users make informed decisions and navigate the platform more effectively.
• User persona dashboard and agent management:
  Enables DeFi developers to deploy customized agents with workflows and monitor user interactions with Buster. The persona dashboard provides a clear view of activities of wallets that connect to the protocol, allowing builders to better understand their users and design more effective, data-driven campaigns.