Chat Analyzer is an AI software solution to help organizations measure both sentiment and engagement on their chat platforms. This software takes text-based chat conversation data and finds out an individual’s emotions toward a particular topic. It also allows users to identify common words used, the frequency of conversation, and how much the active person was in the conversation.

This chat analyzer can be utilized for different purposes including customer service, employee satisfaction, better decision-making, and market planning. It helps businesses to gain insight from their customers by identifying their interests and feelings towards certain topics. With this data, companies can make better business decisions by understanding the customers’ needs more effectively.