Official QuickBooks® Payroll Support Numbers: 1–877–684–9216 and 1–877–684–9246

When payroll errors strike or you’re on a tight deadline with employee paychecks or tax filings, you need expert help — fast. That’s where QuickBooks® Payroll Support comes in. Whether you're dealing with direct deposit failures, payroll tax issues, account setup complications, or software bugs, getting in touch with a real person can make all the difference.

In this guide, we outline nine proven ways to contact QuickBooks® Payroll Support using their official U.S. numbers — 1–877–684–9216 and 1–877–684–9246 — and walk you through step-by-step strategies to speak directly with a human agent.

Call the Dedicated QuickBooks® Payroll Numbers
The most direct route to support is by calling QuickBooks’ official payroll numbers:
📞 1–877–684–9216

📞 1–877–684–9246

These toll-free lines are staffed by trained agents who specialize in payroll services, including both QuickBooks Online Payroll and QuickBooks Desktop Payroll. When prompted, select “Payroll Services” to be routed to the correct department. These numbers are available during regular business hours, typically Monday–Friday, 6:00 AM to 6:00 PM PST.

Use the “Agent” Shortcut to Reach a Live Representative
Tired of automated menus? Here’s a trick: when you dial 1–877–684–9216 or 1–877–684–9246, say “Agent” or “Representative” clearly when asked what you need help with. You can also press “0” repeatedly during the voice prompts. This often pushes the call directly to a human agent and saves time if you already know your issue.

Choose the Payroll-Specific Support Options in the Menu
If you're following the automated system, be sure to pick “Payroll” when prompted for the type of service you need. QuickBooks’ call routing is designed to direct you to product specialists. Whether you're calling about federal tax forms, pay run failures, or benefits setup, choosing the correct product at the start helps avoid unnecessary transfers.

Call Early in the Morning for Faster Access
Timing matters when calling QuickBooks® Payroll Support. The best time to call is usually between 8:00 AM and 11:00 AM local time, when wait times are typically shortest. Avoid calling on Mondays or right after holidays, as those tend to be peak call volume days. Calling during off-peak hours boosts your chances of speaking to a representative quickly through 1–877–684–9216 or 1–877–684–9246.

Use the Callback Feature to Avoid Long Waits
If there’s a long hold time when you call either number, the system will often offer a callback option. This feature allows you to reserve your place in the queue without staying on the line. Simply confirm your number and wait for a support representative to call you back. Most callbacks come from either 1–877–684–9216 or 1–877–684–9246, so make sure your phone is nearby and not on Do Not Disturb mode.

Submit a Callback Request Through QuickBooks® Desktop
If you're using QuickBooks Desktop Payroll, you can request a callback directly from within the software:

Open QuickBooks Desktop

Click Help in the top menu

Select Contact Us

Type a short description of your issue (e.g., “Payroll not calculating”)

Select Talk to a Human or Request a Callback

After submitting the request, an agent will call you back — usually from 1–877–684–9216 — with access to your account information already pulled up.

Start with Live Chat, Then Escalate to Phone Support
If you're unable to get through via phone, try starting a live chat on the QuickBooks Support Website. Chat support is often faster, and if your problem requires more complex troubleshooting, the agent can escalate the issue to a phone call. They may initiate the call or schedule one for later, usually from 1–877–684–9246.

Prepare Account Information Before You Call
Make the call more efficient by having your information ready:

Company ID

Payroll subscription number

Last four digits of the business account

Employee info (if the issue involves payroll discrepancies)

This preparation will help the agent resolve your problem faster, especially when calling 1–877–684–9216 or 1–877–684–9246, where you may be asked to verify your identity for security.

Leave a Voicemail After Hours for Morning Follow-Up
If you're working late and need support after hours, you can still call and leave a voicemail. When calling 1–877–684–9216 or 1–877–684–9246 outside regular support hours, listen for the voicemail option. Leave your name, contact number, and a brief description of the issue (e.g., “Payroll stuck in processing”). These voicemails are typically reviewed first thing the next business day, so you’re more likely to receive an early callback.
✅ Bonus Tip: Save the Numbers for Future Use
To make future support easier, save these two numbers in your contacts list:

QuickBooks® Payroll Support – Main Line: 1–877–684–9216

QuickBooks® Payroll Support – Alternate Line: 1–877–684–9246