The problem Telecalli: Empower Your Sales with AI-Driven Calls solves

Telecalli automates customer outreach by using AI-driven voice technology to streamline cold calling and customer interactions. It solves the problem of inefficient and time-consuming manual calls by providing businesses with a scalable and personalized solution. Telecalli enables companies to automate routine calls with pre-recorded, human-like audio messages that can intelligently respond to customer queries, freeing up human agents for more complex tasks. Its key benefits include time and resource efficiency, consistent messaging, and the ability to scale customer outreach efforts without additional operational costs. With its user-friendly interface, businesses can easily upload custom audio files and set up automated calls. This solution is perfect for sales teams, marketing professionals, and customer support departments seeking to improve customer engagement and interaction quality. Telecalli enhances the overall efficiency and effectiveness of customer outreach while delivering a professional and personalized experience for each call.

Challenges we ran into

Initially, we encountered difficulties getting the Resemble AI-generated voice to work seamlessly with Twilio’s call flows. There were issues with API integration, particularly around managing voice responses in real-time, resulting in delays and inconsistent behavior. Another hurdle was handling user input through speech recognition, which required careful fine-tuning of speech-to-text processing for accurate results. We overcame these challenges by switching to Twilio’s built-in voice capabilities, Additionally, we fine-tuned the user input handling through Twilio’s voice recognition features and optimized the timing of responses to ensure a smooth conversation flow. This process involved a lot of trial and error, debugging API issues, and refining the flow of interactions, ultimately leading to a more stable and efficient system.