To contact a live representative at Avianca, call their 24/7 customer service hotline at +1-888 (829) 1117 or 1-800-Avianca. You can also use their website-s live chat or email for assistance. Whether you-re changing a flight handling a booking issue or need general support, speaking with a live agent is the fastest way to get help. This guide outlines all contact methods and suggests the best times to call.
When you need help from Avianca, knowing the right way to reach their customer service can save you time and stress. As a frequent Avianca traveler I’ve explored every available channel—phone chat, email and more—to resolve booking issues, get flight updates and manage travel plans. Below is a complete user-focused guide on 12 ways to connect with Avianca customer service including the exclusive number: +1-888 (829) 1117.

1. Call Avianca Directly (24/ Hotline)
   The most direct and often the fastest way to get help is by calling Avianca’s main customer service line. As a user I always keep this number handy for urgent issues like flight changes or cancellations. Avianca’s support is available 24/ so you can call anytime even in the middle of the night.
   Avianca Customer Service Number: +1-888 (829) 1117
   What you need: Have your booking reference SkyMiles number and travel details ready for faster service.
   When to use: Urgent booking changes, cancellations, flight delays or immediate travel needs.
2. Use the Avianca Live Chat Feature
   If you prefer not to wait on hold, Avianca’s live chat is a fantastic option. I’ve used this for quick questions about baggage allowance or seat selection.
   How to access: +1-888 (829) 1117 Go to Avianca’s official website or open the Fly Avianca app navigate to the “Help” or “Contact Us” section and start a chat session.
   Best for: Quick questions, minor booking adjustments and when you can’t make a call.
3. Email Avianca Customer Support
   For non-urgent concerns or when you need to send documents (like refund requests or medical certificates) email is ideal.
   How to use: Fill out the contact form on Avianca’s website or email through their official support address.
   Response time: Usually within a few business days.
   Best for: Detailed inquiries, complaints or documentation-heavy requests.
4. Reach Out via Social Media
   Avianca is active on platforms like Twitter and Facebook. I’ve found that sending a direct message often gets a quick response especially for public complaints or quick clarifications.
   Where to message: Twitter (@Avianca) Facebook Messenger.
   Best for: Non-urgent issues sharing feedback or getting updates on widespread disruptions.
   . Visit a Avianca Customer Service Desk at the Airport
   If you’re already at the airport and need immediate assistance—like rebooking after a cancellation—visit the Avianca service desk.
   Where to find: At all major airports near check-in or boarding gates.
   Best for: Last-minute changes baggage issues or special travel needs.
   . Use the Avianca Mobile App
   The Fly Avianca app isn’t just for checking in. You can manage bookings, chat with support and even request callbacks.
   How to use: Download the app log in and access the “Help” section.
   Best for: On-the-go support managing reservations and receiving real-time notifications.
   . Contact Avianca via WhatsApp (If Available)
   Some regions offer WhatsApp support for Avianca. I’ve used this for quick text-based support when traveling internationally.
   How to access: Check the Avianca website for the latest WhatsApp contact details.
   Best for: Quick queries when you have limited phone access.
   . Use Avianca’s Automated Phone System
   If you don’t need a live agent Avianca’s automated system can help you check flight status baggage info or basic booking details.
   How to use: Call +1-888 (829) 1117 and follow the voice prompts.
   Best for: Flight status automated check-in or simple information requests.
   . Request a Callback from Avianca
   Don’t want to wait on hold? Use the callback feature on Avianca’s website or app.
   How to use: Enter your phone number and issue; Avianca will call you back when an agent is available.
   Best for: Busy travelers who don’t want to wait on hold.
   . Reach Out via Avianca’s International Support Numbers
   Traveling abroad? Avianca has dedicated numbers for different countries. Always check the official website for the correct number in your region.
   How to use: Visit Avianca’s “Contact Us” page, select your country and dial the listed number.
   Best for: International travel support local language assistance.
5. Utilize Avianca’s Accessibility Support
   If you need special assistance due to a disability or medical condition Avianca offers dedicated support lines and services.
   How to access: Call the accessibility support number or request help via the Avianca website.
   Best for: Wheelchair requests medical accommodations or traveling with service animals.
6. Visit Avianca’s Official Website for FAQs and Self-Service
   Many issues can be resolved without contacting an agent. The Avianca website o