TAKE OUT THE HUMAN INTERACTION:
After the Corona Virus situation normalizes, people would be more cautious and we would like to help them by minimizing their interaction with hotel staff or other humans in order to prevent such diseases from spreading again. In the travel industry, this can be avoidable through technology or a single App, where there is no intervention of humans. The problems are as follows.
The queue for check-in.
Carrying the luggage to my room.
Call the reception for any service like Laundry, room service, etc.
Call the restaurant and ask for the best offer for today.
Ask the service boy to set a wakeup call.
Manual Billing at the time of check-out.
Deposit the identity proof every time you stay.
Travel guide for nearby places.
Celebrations of customer special dates.
GET A GLIMPSE
Nowadays travelers are booking the room but most of the time they regret after entering into the room this is due to the difference in the photos of the room uploaded online and the actual look of the room. Even Reviews of hotels are not in real-time so its very difficult to find the real scenario of a hotel.
An IoT device that can detect mobile app for checking into the hotel. Usually, hotels provide their customers with a key to their room, this step can be improvised in a way such that there would be no need for a key. Instead, the door would open just by detecting the presence of the user's mobile in the vicinity. Hence reducing friction in turn enhancing User Experience and smooth check-in.
The product is the one-stop solution to take out the possible human interaction throughout, getting a glimpse of the hotel room and smoothing out the check-in and check-out processes.
That will consist of a web and an android app for automating a manual process, 3D modeling using AR/ VR for 360' view for hotel's room real scenario, AI chatbot for easy booking and query handling, and an IoT setup for contactless entry-exit.
The outcome of implementation of such system will be minimisation of queue problem, better customer trust, engagement and curtailing the spread of virus. It will be having implications on tourism industry post-pandemic which will be contributing to the economy as well would be helping to flatten the curve where people are expected to live alongside the virus.
The solution can be divided into mainly these parts:
• Web and Android app for automating manual process The user's profile on the website is first created by registering his details for booking of hotel rooms. A unique code is assigned to the user at the time of registering which has to kept securely for the future authorization process.
• 3D modeling using AR/ VR for 360, real scenario glimpse
A gallery of pictures of various hotel rooms presented at the website. Apart from that when the image of his room interest is clicked on by the user, 360' view image of the room can be viewed by him
• AI chatbot for easy booking and query handling
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