Urban civic issues like potholes, broken streetlights, garbage dumps, and water leaks often go unnoticed or unresolved due to lack of real-time reporting and accountability. Traditional complaint systems are slow, non-transparent, and require manual intervention.

C.I.T.Y. solves this by automating the entire civic issue reporting process. It fetches complaints directly from Twitter via APIs using the hashtag #CITYHamirpur, analyzes them using NLP and sentiment analysis to understand urgency, categorizes the issues intelligently, geo-tags their locations, and prioritizes them based on severity.

Trolls and spam are filtered out to ensure only genuine complaints are considered. All complaints are stored immutably on blockchain, creating a tamper-proof, transparent ledger for public and administrative access. An admin portal provides officials with a real-time dashboard to track, verify, and resolve issues quickly.

By combining social media monitoring, AI-based analysis, geo-tagging, and blockchain transparency, C.I.T.Y. ensures faster action, higher trust, and a cleaner, smarter city.