N-GAGE
Engagement Redefined
The problem N-GAGE solves
A new gen help desk support system with seemless query redressal system and a well defined hierarchy based priorities and issues. Integrated a real time chat platform to fasten the process of addressing queries.
Challenges we ran into
Brainstorming over the perfect hierarchy structure for the addressing those queries and implementing a real time chat within the stipulated time was a big hurdle for us.
Discussion
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