Customers are looking for speed and personalization when interacting with their financial institution. At the same time, they don’t want the impersonal experience of email or online forms. Customer support chatbots offer a mix of both live conversation and speed.

AI Chatbots can handle multiple queries simultaneously. Banks deploying bots can handle millions of queries in a month. Employing agents to do so is expensive and time-consuming. Hence, bots are helping banks to save up-front costs
Banks can integrate bots on their application whereby customers can type and find solutions to their queries.

Our chatbot can be used to implement features such as
1.Book a meeting with a representative of bank,
2.Report an issue -> File a complaint
3.sentiment analysis -> predict the sentiment to offer products
4. backend integration ->Helps in making complex tasks possible for the bot to implement
5.Alerts -> daily alerts to keep them up to date with upcoming bank policies
6.Escalation ->invites a senior staff to the conversation when the need is required
7.Reporting-> observes potential threat and reports
8.Analytics -> gives statices to improve banks practices
9.Automated Routing -> this invites the representative staff on the go
10.suggesting products -> personalised suggestion helps customer get his desired product
11.private conversation-> the inter staff communication can be made private to avoid any miscommunication