Problem Statement 1 : Service Quality Inconsistency - One of the major challenges is the inconsistency in service quality. While some professionals may deliver excellent work, others may not meet customer expectations. Ensuring that every service provider meets a minimum standard is tough, especially as the platform scales. Unlike traditional businesses, it’s harder to maintain uniform quality across diverse service categories (plumbing, cleaning, beauty, etc.). Each provider might follow different standards, leading to inconsistent customer experiences.

Problem Statement 2 : Operational Challenges - Managing and synchronizing the availability of service providers with customer demand is complex. Overlapping bookings, last-minute cancellations, or unavailability of professionals in certain areas can frustrate customers.

Problem Statement 3 : Cultural and Social Barriers - In some areas, especially non-metro cities, people may still prefer traditional word-of-mouth recommendations or offline service providers over trusting an online platform.
Many potential customers, especially in rural or semi-urban areas, may not be aware of how to use these platforms or may not trust them due to a lack of familiarity with digital transactions.