This bot collects customer feedback from students for the faculty at the university, about the classes, understanding levels,etc. so that the system can improve itself and become more efficient. The survey bot will be used to gather feedback from students about the performance of their professors. The survey will consist of multiple-choice questions, open-ended questions, and rating questions. The survey bot will be designed to make the survey experience fun, interactive and engaging for the students. The survey bot will also include a feature for students to submit feedback anonymously if they prefer. The survey bot will also be able to store the feedback in a database and provide an overview of the feedback to the faculty and department heads.
It will be able to collect feedback from students in a variety of dynamic ways: scaling, points, ranking,classification,etc.
Typical customer feedback survey email typically asks users to navigate away from their inboxes and complete a generic, multiple-choice questionnaire.
On the other hand, bots can connect with users and ask for feedback directly on your website, Facebook Messenger, or even WhatsApp. This way, you can make your surveys part of the browsing/social experience.
Customer feedback bots transform the survey experience. In fact, it’s fitting to think of it as a conversational form. A conversation you load with your brand personality. And users appreciate this shift!
Leaving feedback through conversation makes it all the more enjoyable which increases the chances that your customers will take the time to provide you with the information you need. Caring about a pleasant experience not just before but also during a survey is an extra mile down the differentiation lane.
Bots let you take your customers down different conversation threads based on their answers. Hence, you have a chance to react to particular problems there and then.
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