The problem EK solves

We are in a world where everything has become online from services to products. Human interaction has decreased a lot over the past few years. In fact, it has all the more with the current pandemic. There are a lot of people who are in isolation, are lonely and just need someone to talk to who can help them out of a rut. Hence our platform consists of volunteers who are trained enough to deal with the situation of people with slight mental incapacities, or with people who are dealing with the burden of their existence.
Our platform also works as an emergency platform for people who are going through an anxiety/ panic attack. They can navigate through our medically researched UI interface and connect with a volunteer with just a click of a button.
The platform has volunteers who are from various universities and are young and open to understand and deal with tough cases, they are trained with a curriculum that allows them to be more open and help more efficiently.
We are trying to implement, a similar model as to NHS, UK for the Indians since we cannot depend always on foreign services as our social dynamics and problems are very different compared to other societies.

Our company will also provide professional medical help to those individuals that are identified by our volunteers to exhibit tendencies around the boundaries of self-harm. The volunteer has a special button that allows him to report in case of emergencies.
India's youth has the highest suicides rates, and that shows how dormant our society is with regards to this situation. One conversation with the right person can make us change our perspective and allow one to live healthier, and that's what EK do.
We want every student who is losing his breath at an assignment, every adult burdened under the pressure of society, or every worker who just wanted to share his experience to have an outlet where he can be given a reinforcement to be back the next day with more will power and confidence.

Challenges we ran into

Our app solely works on automating the entire process of connecting the caller to the volunteer.
We faced multiple challenges.
Our system needs to shortlist those volunteers who are online and engaged and those are are offline. We need to produce s different socketID for each of the user and the volunteer as soon as a call is made. The transferring of states, and connecting the backend services like webRTC with the front end that was primarily coded in React.js was gruesome. But we conquered it through reading a lot of documentation and adapting it to our needs.
Secondly, we dealt with issues that were networking issues, and a lot of bugs surrounding the shortlisting and connecting users to the callers.
We both are avid learners and just consume information. So we just discussed a lot of logic, read through the documentation and figured out the solution to the various errors.
We are great teammates and I think that says it all.