Customate

A RPA(Robotic Process Automation system that handles customer inquiries using conversational GenAI and routes the relevant issues that require human intervention to the concerned department or person

An RPA system to reduce the high workload and automate the manual processes facedby customer service centres.

Technologies used

OpenAI LLM - GPT 3.5

ElevenLabs Voice Clone

Google CLoud API - Speech to Text

Discussion