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Complaints Portal

Complaints Portal allows hostel students of NIT Rourkela to register hostel room/corridor problems. Registered complaints are taken up by respective workers who solve the problem.

Created on 22nd March 2020

C

Complaints Portal

Complaints Portal allows hostel students of NIT Rourkela to register hostel room/corridor problems. Registered complaints are taken up by respective workers who solve the problem.

The problem Complaints Portal solves

Common problems faced by students in hostels of NIT Rourkela include: fan not working, tubelight not working, broken window panes, water cooler not working, LAN not working, etc. The students always need to go to Chief Warden Office or Data Center to register their complaints. Then the students need to wait for several days and the respective worker comes to the room/corridor and solves the problem. This is quite inefficient as there is no visibility in tracking the status of the problem as to when the worker sees the problem and arrives at the scene to solve the task. Our project aims to solve this issue by building an online portal to keep track of the problem status. We have also added a discussion system that allows users to discuss about when the worker needs to arrive to match the availability of student.

Challenges we ran into

Challenges faced were preventing other users to modify/delete complaints/comments of another user. This was handled using UserPassesTest mixin.

Discussion

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