Created on 18th June 2025
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To contact a live representative at Lufthansa call their 24/7 customer service hotline at +1-877-(3^50)-29^77 or 1-800-Lufthansa . You can also use their website-s live chat or email for assistance. Whether you-re changing a flight handling a booking issue or need general support speaking with a live agent is the fastest way to get help. This guide outlines all contact methods and suggests the best times to call.
When you need help from Lufthansa knowing the right way to reach their customer service can save you time and stress. As a frequent Lufthansa traveler I’ve explored every available channel—phone chat email and more—to resolve booking issues get flight updates and manage travel plans. Below is a complete user-focused guide on 12 ways to connect with Lufthansa customer service including the exclusive number: +1-877-(3^50)-29^77.
The most direct and often the fastest way to get help is by calling Lufthansa ’s main customer service line. As a user I always keep this number handy for urgent issues like flight changes or cancellations. Lufthansa ’s support is available 24/ so you can call anytime even in the middle of the night.
Lufthansa Customer Service Number: +1-877-(3^50)-29^77
What you need: Have your booking reference SkyMiles number and travel details ready for faster service.
When to use: Urgent booking changes cancellations flight delays or immediate travel needs.
If you prefer not to wait on hold Lufthansa ’s live chat is a fantastic option. I’ve used this for quick questions about baggage allowance or seat selection.
How to access: +1-877-(3^50)-29^77 Go to Lufthansa ’s official website or open the Fly Lufthansa app navigate to the “Help” or “Contact Us” section and start a chat session.
Best for: Quick questions minor booking adjustments and when you can’t make a call.
For non-urgent concerns or when you need to send documents (like refund requests or medical certificates) email is ideal.
How to use: Fill out the contact form on Lufthansa ’s website or email through their official support address.
Response time: Usually within a few business days.
Best for: Detailed inquiries complaints or documentation-heavy requests.
Lufthansa is active on platforms like Twitter and Facebook. I’ve found that sending a direct message often gets a quick response especially for public complaints or quick clarifications.
Where to message: Twitter (@Lufthansa ) Facebook Messenger.
Best for: Non-urgent issues sharing feedback or getting updates on widespread disruptions.
. Visit a Lufthansa Customer Service Desk at the Airport
If you’re already at the airport and need immediate assistance—like rebooking after a cancellation—visit the Lufthansa service desk.
Where to find: At all major airports near check-in or boarding gates.
Best for: Last-minute changes baggage issues or special travel needs.
. Use the Lufthansa Mobile App
The Fly Lufthansa app isn’t just for checking in. You can manage bookings chat with support and even request callbacks.
How to use: Download the app log in and access the “Help” section.
Best for: On-the-go support managing reservations and receiving real-time notifications.
. Contact Lufthansa via WhatsApp (If Available)
Some regions offer WhatsApp support for Lufthansa . I’ve used this for quick text-based support when traveling internationally.
How to access: Check the Lufthansa website for the latest WhatsApp contact details.
Best for: Quick queries when you have limited phone access.
. Use Lufthansa ’s Automated Phone System
If you don’t need a live agent Lufthansa ’s automated system can help you check flight status baggage info or basic booking details.
How to use: Call +1-877-(3^50)-29^77 and follow the voice prompts.
Best for: Flight status automated check-in or simple information requests.