• Delivered hands-on technical support, resolving 95% of client issues within a 24-hour timeframe, ensuring prompt issue resolution and client satisfaction.
• Facilitated seamless onboarding for 8+ clients, streamlining integration processes and reducing integration time by 15%.
• Initiated and led the development of a thriving developer community on Discord growing its membership to over 15,000 individuals globally.
• Orchestrated and managed 3 community events, resulting in a 30% increase in member engagement and knowledge exchange.
• Dynamic Documentation: Created 50+ pages of comprehensive technical documentation, improving team collaboration and process efficiency by 25%.
• Headed the StarkCon project supported by StarkWare, arranging 11 in-person events to educate more than 4800 developers on ZK and Cairo development.
• Built and proposed the first Cairo developer community across India, impacting over 1000 developers across India.
• Organized and defined the StarkCon grants program and oversaw the disbursement of $21,000 in funds to grantees.
• Led the company's social media strategy, managing the Twitter account and executing successful marketing campaigns, resulting in a 25% increase in follower engagement and a 15% growth in brand reach.
• Implemented content marketing initiatives, creating engaging blog articles and other forms of educational content, resulting in a 30% increase in website traffic and a 20% increase in lead generation.
• Developed and executed email marketing campaigns, driving engagement and conversion rates, achieving a 58% click-through rate and a 32% conversion rate, exceeding industry benchmarks.